Come join our amazing team!! If you love edtech, making connections and matching the right solutions to client needs, then this is the position for you. In this role, you will support the EdSurge team to nurture client relationships, meet sales goals, operate more efficiently, and make more informed decisions.
Our Edtech Solutions Manager (internally known as Account Manager, Client Services) is a key team member, responsible for the daily management of sales and operations initiatives and program implementation. Responsibilities include nurturing client relationships, overseeing contracts, invoicing, scheduling, tracking, and working with both clients and contractors to ensure seamless and quality program delivery. In partnership with the Senior Program Manager, this role is a key driver of department growth and performance monitoring, and revenue-positive initiatives.
This team member will be expected to understand the implications of internal and external policies and procedures that impact the position. The work involves partnerships with co-workers, vendors, and other external groups, and requires the exercise of discretion and judgment, with moderate supervision. This position may also require the ability to work on projects of a highly confidential and sensitive nature and interface with internal and external stakeholders across various levels.
ESSENTIAL RESPONSIBILITIES:
Advertising sales and account management:
Responding to sales inquiries, nurture leads, follow sales cycle through to close
Securing ad assets and entering into newsletter templates
Ad manager and inventory management
Circulating ad proofs to clients before newsletters deploy
Preparing and forwarding metric reports after ads and content run
Manage EdSurge Jobs Board:
Responding to customer inquiries
Fulfilling package benefits
Tracking performance
Operational management:
Manage operational tasks for jobs, advertising, sponsored content, and research products
Dashboard tracking from the point of inquiry, through securing signed insertion order, invoicing, and fulfillment and/or completion of project.
Performance/metric tracking on site, newsletter ads, sponsored content, and research projects
Processing department invoices, contracts, and expense reimbursements
Triaging general inquiries and responding to routine questions
BENEFITS INCLUDE:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
