The Computer Science Teachers Association (CSTA) is a membership organization that supports and promotes the teaching of computer science, providing opportunities for K–12 teachers and their students to better understand computer science and to more successfully prepare themselves to teach and learn. CSTA’s membership consists of over 25,000 members from more than 145 countries. These members include elementary, middle, and high school teachers; college and university faculty; supportive members of industry and government, school administrators, other non-profits, and parents. CSTA is looking for a strategic thinker, customer-service oriented, and growth minded Membership Experience Manager to drive membership growth and enhance member services.
In collaboration with the Director of Program Operations, the Membership Experience Manager will be responsible for the management and administration of CSTA’s member relations.
Essential Duties and Responsibilities:
Develop a firm understanding of the Association, its mission, and strategic plan.
Establish short and long-term strategic membership objectives.
Manage new member onboarding program, working to improve communications and engagement.
Write and oversee production of membership materials, including the CSTA+ monthly newsletter, prospect mailings, special appeals, and list exchanges in collaboration with marketing and communications staff and other Association staff.
Review all member-related website functions and collaborate with the Marketing and Communications Manager to update on an as-needed basis (e.g. dues renewal process, updating member demographics, etc.).
Manage the CSTA Virtual Community. Manage and create campaigns to promote online engagement through the Higher Logic platform. Support volunteer leaders through the Membership and Community Leads Committee(s) by creating new affinity groups, and working with the committees to develop content for the boards.
Drive the strategy for the Computer Science Honor Society Program. Collaborate with volunteer leads to create programs and resources for advisors, including mailings, trainings, and programs.
Plan and manage the Member Services booth, the first-timer/new member Program, and develop other program oriented spaces at the CSTA Annual Conference and Quarterly Summits.
Effectively manages the Association Management System (AMS), MemberNova, data to pull, report, and react to renewal pipeline
Actively recruit new members through member acquisition campaigns, promotion at industry events, or advertisement
Manage relationships with key school districts to facilitate bulk memberships
Direct and manage year-long membership recruitment, engagement, and retention campaign strategies, including the recruitment of new members.
Prepare and analyze monthly reports from the AMS that provide statistical information on membership, as well as reports to the leadership team and board of directors to update on progress of meeting recruitment and retention goals.
Manage SSOs and APIs between the AMS and other key technologies at CSTA, such as Higher Logic and Cvent.
Track benefits usage to drive decision making strategy for new benefit creation, and recommending what benefits should be behind the paywall.
Experience and Qualifications
Excellent customer service skills, with a commitment for educational equity and teacher support. Develops, maintains, and strengthens partnerships with others inside or outside the organization
Strong communication skills, both verbally and in writing. Comfortable speaking to small groups and presenting information.
Sales minded, with a constant focus on new member acquisition and member retention.
Strong commitment to CSTA’s values, including a commitment to diversity, equity, and inclusion.
Presents a cheerful, positive manner with both customers and colleagues.
Works efficiently both independently and as part of a team.
Functions effectively when under pressure or working with tight timelines.
Develops, sponsors, or supports the introduction of new and improved methods, products, procedures, or technologies.
Ensures work and information are complete and accurate; carefully prepares for meetings and presentations; follows up with others to ensure that agreements and commitments have been fulfilled.
Proficiency in working with Microsoft Office (Word and Excel) and Google Docs. Experience in managing and maintaining databases.
A bachelor’s degree.
2-3 years experience in a program management position or similar.
Ability and willingness to travel up to 10% time.
CSTA values building a diverse workplace and community. All employment is decided on the basis of qualifications, merit and business need, and all qualified individuals are encouraged to apply. Applicants from historically underrepresented communities in computing, including but not limited to people of color, LGBTQ individuals, and women, are strongly encouraged to apply.
Hiring is contingent upon eligibility to work in the United States.
Salary and Benefits
CSTA offers a comprehensive employee benefits package that includes:
- Competitive salary
- Flexible, engaging working environment with a great team
- Paid time off: three weeks vacation annually, ten days sick leave, ten holidays, and one week office closure at the end of December
- Up to six weeks paid parental leave
- Medical, dental and vision premiums paid at 100% for FT positions and subsidized dependent premiums
- Technology and work from home subsidy consistent with our bring-your-own-device environment
- Option to participate in retirement savings plan with generous employer match
CSTA requires the following:
- Must be a U.S. citizen or permanent resident and be capable of passing a pre-employment background check
- Some travel required
- No relocation packages are available.
- CSTA requires Covid-19 vaccination for all staff. You must submit proof of your vaccination in order to work at CSTA.
This role has a salary starting at $68,000.
