You Will:
- Manage a portfolio of partners, building long-term relationships with partner leadership (e.g., superintendents, assistant superintendents, principals, curriculum directors).
- Conduct regular needs assessments to address gaps and ensure goal alignment.
- Execute the behind-the-scenes planning process of a high-volume of BetterLesson workshops and coaching engagements with an incredibly high attention to detail and adherence to timelines.
- Ensure flawless end-to-end program delivery, including leading partner kickoffs, implementing concurrent project plans, and facilitating partner meetings that deliver incredible value with data and insights.
- Provide support for customer onboarding, rostering, and syncing using tools such as Clever and CSV upload
- Craft clear and effective messaging, communications, and presentations for partners.
- Take responsibility & initiative on renewal/expansion opportunities within accounts.
- Join a collaborative team and company to ensure solid experiences for partners, improve our organization’s processes, support our company values, and bring your unique and authentic you.
You Are:
- A detail-driven project manager, with strong planning and implementation skills, such that nothing ever falls through the cracks.
- The type of person who thrives in ambiguity and complexity, and is a consummate self-starter.
- Able to manage highly complex projects with precision and speed (we need both!)
- An irrepressible process geek, chasing root causes to eliminate waste and risk.
- Excited to be part of BetterLesson’s contributions in the education industry.
- Passionate about and eager to grow in matters related to diversity, equity, and inclusion.
- Committed to building and sustaining a collaborative, inclusive environment.
You Have:
- A minimum of 3 years of experience managing customer relationships and managing programs for SaaS based technology preferred, preferably in education technology.
- Previous experience managing a team of CSMs preferred.
- Familiarity partnering with cross-functional teams to drive productivity.
- Strong familiarity with Single Sign On, Rostering, SIS, and LMS tools popular in EdTech today including Clever, Canvas, Classlink, Google Classroom and others
- Previous experience supporting digital core curricula or other SaaS-based EdTech products as a CSM
- Made the organizations you’ve worked at more effective, even after you’ve moved on.
- Been successful at simultaneously managing multiple highly complex projects across multiple teams.
- Proficiency with Salesforce and Hubspot with a desire to learn new technologies that support our partner relationships.
We Can Offer You:
- The opportunity to work with an awesome team to solve important problems.
- A competitive salary.
- Health and other employee benefits.
- Equity in the business you are helping to build.
- A flexible schedule and vacation policy.
- The opportunity to spend everyday working to improve outcomes for teachers and students.
